FAQ

You have questions about our services, you want security advice or you need technical support, in this section you will have all the necessary information

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CAN I GET A DISCOUNT ON MY INSURANCE PREMIUM BY HAVING AN ALARM SYSTEM?

Yes, many insurance companies offer a percentage discount on the home insurance premium depending on the type of protection (fire-theft-flood valve). The reduction may vary depending on whether the alarm system is connected to a monitoring center or not.

Find out the percentage of your home insurance premium reduction with your insurance company, in the presence of a security system connected 24 hours a day, 7 days a week.

WHY HAVE A CONNECTED ALARM SYSTEM?

The primary purpose of a connected alarm system is to prevent the high risk of loss of life and property caused by fires, intrusions, water damage and / or noxious gases that can occur in homes. , businesses and businesses.

With good protective gear, any devastating situation can be avoided.

The surveillance services offered by Taz Alarm, combined with high-tech security equipment, play a key role in safeguarding human life in any emergency.

WHAT IS THE ROLE OF THE MONITORING CENTER AND WHERE IS IT?

Taz Alarme deals with the sale, installation, maintenance and repair of equipment and after-sales service. The central monitoring center processes and transmits the various alarm signals received and monitors the alarms.

The remote monitoring centers are located in Anjou, as well as in Mississauga, Ontario. The equipment combines the most specialized surveillance technology with an extensive fiber optic network. In the event of an emergency or disaster, one of the high-tech centers takes over, which guarantees you uninterrupted service 24 hours a day.

I HAVE AN ALARM SYSTEM WITH ANOTHER COMPANY, CAN I TRANSFER MY SURVEILLANCE WITH TAZ ALARM?

Yes, almost all alarm systems are compatible with our monitoring center.

WHAT IS THE ROLE OF THE PEOPLE LISTED ON MY CALL LIST?

When your security system goes off, an operator dials the number of the protected place. If there is no answer, or if the person answering can not identify themselves with a PIN, the operator calls the police department (according to the instructions).

The operator is trying to reach a contact person listed on your call list.

In case of prolonged absence, do not forget to inform your contacts. When one of the people on your call list arrives at the scene after an alarm has occurred in your absence, an outside audit must first be done before entering the protected areas. It is strongly recommended to wait for the arrival of the police before entering the home.

For effective intervention, contact persons must remain near the protected area, have door keys, a code to arm and disarm the system, and a PIN to identify themselves.

Your security advisor Taz Alarm can meet with these people to explain their responsibilities and show them how to activate and deactivate the security system. We suggest revising your call list regularly.

WHAT TO DO IF I TURN OFF MY ALARM SYSTEM AND CREATE A FALSE ALARM?

The siren will sound. In case of accidental release, keep calm. Enter your code on the keypad by pressing each key to deactivate your system.

If the alarm is unfounded, it is very important not to attempt to call the monitoring center directly since, in doing so, you will occupy your telephone line, we will not be able to reach you to know if the alarm is based or not and will dispatch the emergency service to the scene. Wait for one of our dispatchers to contact you and, after giving your password, inform them that this is a false alarm.

ARE THERE FEES WHEN I ACTIVATE MY ALARM SYSTEM BY ERROR?

Following an alarm, you will not be charged by Taz Alarm for reception at the monitoring center and for checking the alarm whether it is justified or not.

However, depending on the municipality of the locality serving you, there may be a charge for the emergency service to be relocated, in the event that the monitoring center could not obtain confirmation from you of the alarm. was unfounded or in case you forgot your password.

DO I HAVE TO MAKE MY PAYMENTS EVERY MONTH?

Your monthly payments or remote monitoring fees can be paid monthly, but also every two, three or six months or annually. If you wish to change your payment frequency, notify a customer service agent. You can also make your payments, by billing, by direct debit or by credit card.

WHAT HAPPEN IF I END MY SUBSCRIPTION BEFORE TERM?

Your subscription confirms your desire to be protected for a fixed period. If you wish to terminate before term, penalties may be billed to you according to the terms of the contract.

If your protection needs evolve over time, do not hesitate to point this out to one of our customer service agents, he will be happy to analyze your needs to establish the security of your own. way of life.

AT WHAT PERIOD RENEWS MY SUBSCRIPTION?

When your subscription expires, we invite you to join a customer service agent to redefine your security needs. Otherwise, the automatic renewal of your subscription will be done on a monthly basis (residential customer) or annual (commercial customer).

I HAVE MOVED IN A RESIDENCE WHERE SAFETY APPLIANCES ARE EXISTING. CAN I USE THEM AT THE TIME OF ACQUIRING MY RESIDENCE?

Whether you know the password for your new home or not, we advise you to use the on-site security system only after calling one of our customer service agents. This way, you will be able to create your own password and become a manager of your system.

HOW CAN THE NEW OCCUPANT OF MY SOLD RESIDENCE JOIN THE ALARM COMPANY QUICKLY?

A few weeks before leaving your residence, update your file with a customer service agent who will mail you a sticker with Taz Alarm’s contact information that you can affix on the phone. main keyboard of the residence. In this way, the new occupant can contact Taz Alarm at any time to understand how the system works on site.

I SELL MY HOME, HOW CAN I CONTINUE MY SUBSCRIPTION?

When you take steps to sell your home, quickly notify a Taz Alarm agent who will explain the steps of installation and renewal of your subscription. By the same token, you will enjoy various shopping opportunities and advantageous discounts when installing at your future home.

WHAT SHOULD I DO WHEN RENOVATING MY RESIDENCE?

When renovating your home and there is a high risk of major build-up of dust, mildew, or debris in the air, we recommend that you take the following steps to avoid false alarms:

Protect and cover your smoke detector with a hard surface to keep debris out of the room.
Notify a technical service agent to allow better management of all signals to your system during the planned refurbishment period.